Terms of service

Terms of Service

Last updated: October 28, 2026

These Terms of Service (“Terms”) apply when you use paigelouise.sbs or buy from Plouise (“we”, “us”). Please read them carefully. By placing an order, you agree to these Terms.

1. Who we are

Plouise is an online store based in Brazil. We sell products to customers in the United Kingdom. You can contact us at plouisesuport2@outlook.com.

2. Eligibility

To place an order, you must:

  • be at least 18 years old, or have permission from a parent or guardian
  • give accurate and complete information
  • have a delivery address in the United Kingdom

3. Products

We try to describe and show our products accurately. Colours on screen may look slightly different from the real product. Our products are sent by our suppliers from international warehouses. See our Shipping Policy for details.

4. Orders and acceptance

  • When you place an order, you make an offer to buy.
  • We will send an email to confirm that we received your order. This does not yet mean we have accepted it.
  • A contract between you and us is formed when we send you an email confirming that your order has shipped.

5. Our right to refuse or cancel orders

We may refuse or cancel an order, for example if:

  • the product is out of stock
  • there is a clear pricing error (see section 7)
  • we suspect fraud or unauthorised use of a payment method
  • the delivery address is outside the areas we serve

If we cancel an order you have already paid for, we will give you a full refund to your original payment method.

6. Prices, currency and payment

  • All prices are in British pounds (GBP).
  • Prices include UK VAT and import charges. You will not pay extra fees on delivery.
  • Delivery costs, if any, are shown at checkout before you pay.
  • Payment is taken when you place your order.

Currency conversion

If your card uses a currency other than GBP, your bank may convert the amount and charge fees. The final amount on your statement may then differ slightly from the price shown. These differences are set by your bank and cannot be refunded by us.

7. Pricing errors

Sometimes a price may be shown incorrectly by mistake. If a price is clearly and obviously wrong, we may cancel the order, even after we have confirmed it. If we do, we will inform you and give you a full refund.

8. Returns and refunds

Your rights to cancel, return and get a refund are explained in our Refund and Return Policy, which is part of these Terms. In summary, you have 14 days from delivery to cancel for any reason, and separate legal rights for faulty items.

9. Your responsibilities

You agree to:

  • give a correct and complete delivery address
  • keep your account details safe, if you create an account
  • use the website only for lawful purposes

10. Our responsibilities

We agree to:

  • supply products that match their description and are of satisfactory quality
  • process your order with reasonable care and skill
  • protect your personal data as explained in our Privacy Policy
  • respect your rights as a consumer under UK law

11. Prohibited conduct

You must not:

  • use the website for fraud or any illegal activity
  • try to hack, disrupt or damage the website
  • copy, scrape or resell our content without permission
  • post false, offensive or harmful content, including fake reviews
  • pretend to be another person or business

We may suspend or block access for anyone who breaks these rules.

12. Intellectual property

All content on this website, including text, images, logos and design, belongs to Plouise or our licensors. You may not use it without our written permission, except for personal, non-commercial viewing.

13. Third-party links

Our website may contain links to other websites. We do not control them and are not responsible for their content or practices.

14. Limitation of liability

To the maximum extent permitted by the law of your country of residence:

  • we are not responsible for losses that were not reasonably foreseeable when you placed your order
  • we are not responsible for business losses, because our products are for personal use only
  • our total liability for any order is limited to the amount you paid for that order

Nothing in these Terms limits or excludes our liability for:

  • death or personal injury caused by our negligence
  • fraud or fraudulent misrepresentation
  • your legal rights as a consumer, including under the UK Consumer Rights Act 2015

15. Events outside our control

We are not responsible for delays or failures caused by events we cannot reasonably control. Examples include natural disasters, strikes, carrier or customs delays, and system outages. If this happens, we will inform you. If the delay is long, you may cancel for a full refund.

16. Changes to these Terms

We may update these Terms from time to time. The version in force when you place your order applies to that order.

17. Governing law and jurisdiction

These Terms are governed by the laws of Brazil.

United Kingdom residents

If you live in the United Kingdom, you keep all the protections that the mandatory laws of your country give you as a consumer. Nothing in these Terms takes those protections away. You may also bring a claim in the courts of the part of the United Kingdom where you live.

18. Language

These Terms are written in English. If we provide a translation, the English version prevails in case of any difference.

19. Other terms

  • If any part of these Terms is found invalid, the rest stays in force.
  • These Terms, together with our Refund and Return Policy, Shipping Policy and Privacy Policy, form the full agreement between you and us.

20. Contact

Questions about these Terms: plouisesuport2@outlook.com