Contact information
Contact Information
Last updated: October 28, 2026
We are here to help with orders, shipping, returns and any other questions.
How to contact us
Email: plouisesuport2@outlook.com
All customer support is handled by email. This keeps a clear written record of your request and helps us solve problems faster.
Support hours
Monday to Friday, 9:00–18:00 Brasília time (GMT-3)
Closed on weekends and Brazilian public holidays.
Response time
We reply within 1 business day. We answer messages in the order we receive them. Sending the same message more than once can slow down your reply.
To help us help you faster, please include:
- your order number
- the email address used for the order
- photos, if your question is about a damaged or wrong item
Returns
Please do not send any item back before contacting us by email. We will give you the correct return address and instructions. See our Refund and Return Policy for details.
Official channels
Our only official channels are:
- the email address plouisesuport2@outlook.com
- our website, paigelouise.sbs
We do not provide support by phone, WhatsApp or social media messages.
Protect yourself from scams
We will never:
- ask for your password or full card details
- ask you to pay through a link sent by phone, text message, WhatsApp or social media
- ask you to pay a fee to release a parcel
If someone contacts you using the Plouise name through any other channel, it is not us. Please do not share any information, and let us know at plouisesuport2@outlook.com.