Shipping policy

Shipping Policy

Last updated: October 28, 2026

This policy explains how and when we ship your order.

1. Where we ship

We ship to addresses in the United Kingdom: England, Scotland, Wales and Northern Ireland.

2. Where your order ships from

Plouise works with suppliers that ship directly to you from warehouses in Asia. This means:

• delivery takes longer than with local stores
• if you order more than one item, they may arrive in separate packages, on different days
• the sender name and address on the package may not show the name Plouise
• packaging is simple and protective, designed for international transport

3. Processing time

We process orders within up to 3 business days after payment is confirmed.

Business days are Monday to Friday, Brasília time (GMT-3), excluding Brazilian public holidays. Orders placed on weekends or holidays start processing on the next business day.

4. Estimated delivery time

These are estimates, not guarantees. Delivery depends on carriers and customs, which we do not control. It may take longer during busy periods, such as holidays and sales, and for remote areas such as the Scottish Highlands and islands.

5. Tracking

• When your order ships, we will email you a tracking number.
• Tracking for international shipments can take a few business days to show the first updates. This is normal.
• If your items ship separately, you may receive more than one tracking number.

6. Customs, duties and taxes

No extra fees on delivery.
Our prices already include UK VAT and import charges. You will not have to pay customs fees, duties or taxes when your order arrives.

If a carrier ever asks you to pay a fee to release your parcel, do not pay it. Contact us first at plouisesuport2@outlook.com and we will sort it out.

7. Delays, lost and undelivered orders

We are responsible for your order until it is delivered to you.

• Order not received: if your order has not arrived by the end of the estimated delivery time, email us with your order number. We will contact the carrier and investigate.
• Tracking shows delivered, but you don’t have it: first check with neighbours and your building’s reception, and look around your property. Then contact us.
• Lost in transit: if the carrier confirms the parcel is lost, we will send a replacement or give you a full refund.

8. Damaged or wrong items

If your order arrives damaged, or you receive the wrong item, email us within 7 days of delivery with:

• your order number
• clear photos of the item and the packaging

We will cover all costs. See our Refund and Return Policy for details. This does not limit your legal rights as a consumer.

9. Wrong or incomplete address

Please check your address carefully at checkout.

• If you notice a mistake, email us as soon as possible. We can only change the address before the order ships.
• If an order cannot be delivered because the address you gave was wrong or incomplete, we are not responsible for the delay or loss.
• If the parcel comes back to us, we can reship it once you pay the new shipping cost, or refund the product price.

10. PO boxes and special addresses

Some carriers cannot deliver to PO boxes or parcel lockers. For a smooth delivery, please use a full street address.

11. Contact

Shipping questions: plouisesuport2@outlook.com
We reply within 1 business day, Monday to Friday, 9:00–18:00 Brasília time (GMT-3).

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