Privacy policy
Privacy Policy
Last updated: October 28, 2026
This Privacy Policy explains how Plouise (“we”, “us”) collects, uses and protects your personal data when you visit paigelouise.sbs or buy from us.
1. Who we are
Plouise is an online store based in Brazil that sells to customers in the United Kingdom. We are the data controller for the personal data described in this policy.
Privacy contact: plouisesuport2@outlook.com
2. Data we collect and why
| Data | Examples | Why we use it | Lawful basis (UK GDPR) |
|---|---|---|---|
| Identity and contact data | Name, email, phone number (if you provide it), delivery and billing address | To process and deliver your order and to contact you about it | Performance of a contract |
| Order data | Products bought, order value, order history | To fulfil orders, handle returns and provide support | Performance of a contract |
| Payment data | Payment confirmation, partial card details | To take payment and prevent fraud. Full card details are handled by payment processors, not stored by us | Performance of a contract; legitimate interests (fraud prevention) |
| Tax and accounting records | Invoices, transaction records | To meet tax and accounting obligations | Legal obligation |
| Communications | Emails you send us | To answer your questions and resolve problems | Performance of a contract; legitimate interests (customer support) |
| Device and usage data | IP address, browser type, pages visited | To run the website securely and improve it | Legitimate interests (essential cookies and security); consent (analytics cookies) |
| Marketing data | Newsletter sign-up, marketing preferences | To send you offers and news | Consent |
We only use your data for the purposes listed above, or for purposes compatible with them.
3. Cookies and tracking
We use these categories of cookies:
- Essential cookies: needed for the website to work, for example your shopping cart and checkout. They do not need your consent.
- Analytics cookies: help us understand how visitors use the website.
- Marketing cookies: help us show relevant ads and measure how well they work.
Your cookie choices
We only use analytics and marketing cookies if you agree through our cookie banner. Saying no will not stop you from shopping with us. You can change your choice at any time through the cookie settings on our website or in your browser.
4. Who we share your data with
We do not sell your personal data. We share it only when needed, with these categories of service providers:
- E-commerce platform: our store runs on Shopify, which hosts our website and processes order data for us.
- Payment processors: to take payments securely and prevent fraud.
- Logistics partners: suppliers, warehouses and carriers that prepare and deliver your order.
- Marketing and analytics tools: only when you have given consent where it is required.
- Public authorities: only when the law requires it.
These providers may only use your data to provide their services to us. They must keep it safe.
5. International data transfers
We are based in Brazil, and our suppliers and service providers may be in other countries, including in Asia. This means your data may be processed outside the United Kingdom.
When we transfer your data, we use appropriate safeguards required by law, such as standard contractual clauses approved for international transfers. You can contact us to learn more about these safeguards.
6. How long we keep your data
- Order and transaction records: for as long as tax and accounting laws require.
- Customer support emails: for as long as needed to resolve your request and handle any related claims.
- Marketing data: until you unsubscribe or withdraw your consent.
- Cookie data: for the period shown in our cookie settings.
When we no longer need your data, we delete it or make it anonymous.
7. Your rights
You have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Delete your data, in certain cases
- Restrict how we use your data
- Data portability, meaning you can receive your data in a common format
- Object to processing based on legitimate interests, and to direct marketing at any time
- Withdraw consent at any time, without affecting earlier processing
To use any of these rights, email plouisesuport2@outlook.com. We may ask you to confirm your identity first. We will respond within one month, as required by law.
United Kingdom residents
You have the right to complain to the UK data protection authority, the Information Commissioner’s Office (ICO), at ico.org.uk. We would appreciate the chance to resolve your concern first, so please contact us before you complain.
Brazilian data protection law
Because Plouise is based in Brazil, we also follow Brazil’s General Data Protection Law (Lei Geral de Proteção de Dados, LGPD). This does not reduce any of your rights under UK law.
8. Marketing emails
We only send marketing emails if you have agreed to receive them. Every email includes an unsubscribe link. You can also unsubscribe by emailing us. We will still send you emails about your orders, because we need them to deliver our service.
9. Children
Our store is not intended for children. We do not knowingly collect personal data from anyone under 16. If you believe a child has given us their data, please contact us and we will delete it.
10. Security
We use reasonable technical and organisational measures to protect your data from loss, misuse and unauthorised access. No online system is 100% secure, but we work to keep your data safe.
11. Changes to this policy
We may update this policy from time to time. The date at the top shows the latest version. If we make important changes, we will inform you on our website or by email.
12. Contact
For any privacy question or request: plouisesuport2@outlook.com